by stayBnB.orgEffective guest communication is an essential factor in having a pleasant experience during the vacation rental. But most Airbnb and Vrbo hosts are not able to respond to guests’ messages in time, manage multiple platforms or write the ideal note that has the right tone. Well, having a set of smart Airbnb message templates can do all for you which saves time, reduces stress and enhances guest satisfaction.
These Airbnb automated messages will be much more than a communication tool to you since they will help you plan seamless guest experiences and thus make it more likely for you to receive positive reviews and repeat bookings. Besides, you will find out how easy it is for automated guest messaging for hosts to make your life easier while still maintaining a personal touch.
Why Guest Messaging Matters for Airbnb Hosts
Is guest messaging really just for the purpose of transmitting the dates and door codes? Certainly not. Whatever your style of communication is, that is exactly how it is perceived to the guest.
- Sets Expectations: You manage to convey your thoughts through communication. You communicate clearer signals to the guests on what to expect and how to prepare.
- Builds Trust: Communication that is fast, polite and straight to the point gives the guests an impression that they are well taken care of and this also makes them feel secure about their trip.
- Avoids Confusion: The detailed instructions and reminders can eliminate questions that were raised just a few minutes before and wrong information on last-minute things.
- Encourages Positive Reviews: The guests that are properly informed and feel that they are valued will often express their satisfaction with positive reviews.
- Saves Time: By using an appropriate set of pre-prepared forms and automation programs, your work will be hosting not typing.
1. Welcome Message Template (Before Arrival)
Hello [Guest Name],
We’re excited to host you at [Property Name]! Your check-in date is coming up on [Date], and we want to make sure your stay is perfect. If you have any questions or special requests before you arrive, just let us know.
Safe travels,
[Your Name/Host Name]
2. Booking Confirmation Message Template
Hi [Guest Name],
Thank you for booking [Property Name]! Your reservation from [Check-in Date] to [Check-out Date] is confirmed. We’re looking forward to hosting you.
If you need anything before your arrival, feel free to reach out anytime.
Best regards,
[Your Name/Host Name]
3. Check-In Instructions Message Template
Hi [Guest Name],
Your check-in is coming up soon! Here’s what you need to know:
Address: [Full Property Address]
Access code/key location: [Details]
Check-in time: [Time]
If you have any issues or questions upon arrival, just message or call me.
Enjoy your stay!
[Your Name/Host Name]
4. Friendly Reminder Before Arrival
Hello [Guest Name],
Just a quick reminder that your check-in at [Property Name] is scheduled for [Date]. Don’t forget to review the check-in instructions we sent earlier.
Looking forward to your arrival!
Cheers,
[Your Name/Host Name]
5. During-Stay Check-In Message (How Are Things Going?)
Hi [Guest Name],
Hope you’re enjoying your stay at [Property Name]! If there’s anything you need or any issues, please let me know. I’m here to help.
Have a great time!
[Your Name/Host Name]
6. House Rules & Guidelines Message Template
Dear [Guest Name],
Just a quick note to remind you of a few important house rules to ensure everyone’s comfort:
No smoking inside
Please keep noise to a minimum after 10 pm.
Dispose of trash in designated bins.
Thanks for your understanding and cooperation!
Best,
[Your Name/Host Name]
7. Mid-Stay Upsell or Local Tips Message
Hi [Guest Name],
If you’re looking for something fun nearby, I recommend checking out [Local Attraction, Restaurant, or Event]. Also, if you’d like to add [extra cleaning, late check-out, or other service], just let me know!
Enjoy your stay!
[Your Name/Host Name]
8. Check-Out Reminder Message Template
Hello [Guest Name],
As your stay at [Property Name] comes to a close, just a reminder that check-out is at [Time] on [Date]. Please leave the keys at [Return Location] and let me know if you need any assistance.
Thank you for staying with us!
Safe travels,
[Your Name/Host Name]
9. Thank You & Review Request Message
Hi [Guest Name],
Thank you so much for choosing [Property Name]! We hope you had a wonderful stay. If you enjoyed your visit, we’d be grateful if you could leave a review on Airbnb to help future guests.
Safe travels and hope to host you again!
Best wishes,
[Your Name/Host Name]
10. Handling Common Guest Questions with Templates
For frequently asked questions, like Wi-Fi passwords, parking info, or appliance instructions, having quick reply templates saves time. For example:
Wi-Fi Info:
Hi [Guest Name], the Wi-Fi network is “[Network Name],” and the password is “[Password].” Let me know if you have trouble connecting!
Parking Details:
Hi [Guest Name], parking is available [On-site/in street/garage]. Please use spot number [X] or follow signage.
Automating Guest Messaging for Time Savings
Managing multiple bookings across Airbnb, Vrbo and Booking.com can overwhelm even the most organized host. That’s where Airbnb automated messages and platforms like Staybnb come in.
By setting up these message templates with automation, you can:
- Send timely messages without lifting a finger
- Avoid gaps or overlaps in communication
- Personalize messages automatically with guest and booking details
- Free up hours weekly to focus on guest care and property management
Automated guest messaging for hosts is not just a convenience, it is a competitive advantage in hospitality.
Ready to Simplify Your Guest Communication?
Using the above Airbnb message samples in addition to automation tools, it will not only save your time, but also will reduce stress on guests and improve your reputation as a careful, and consistent host. It is very easy for Staybnb to operate, as it offers different solutions to manage messages, calendars and guest interactions in a single place, where you can lay back and relax in the knowledge that your bookings and guests are being handled by the professionals.
Be part of the Staybnb today or reach out to our support team for guidance on setting up your guest messaging automation.
Check out our next blog on How to Write a Captivating Airbnb Listing Description and learn the tips to attract more guests and boost your bookings!
