Damage Claims

Damage Claims

From Mishaps to Mends: Your Damage Claim Concierge

Here’s how we handle damage claims for you:

• Thorough documentation: We conduct detailed inspections before and after each guest stay, meticulously documenting any existing or new damage. This ensures a clear record of the situation and protects your interests.
• Clear communication: We keep you informed at every step of the process, from initial assessment to claim resolution. You’ll always be in the loop and have the opportunity to provide input.
• Expert claim filing: We understand the nuances of insurance policies and platform guidelines. We’ll handle the claim filing process on your behalf, ensuring all necessary documentation is submitted and maximizing your chances of successful recovery.
• Negotiation and mediation: If necessary, we’ll negotiate with guests and platforms to reach a fair resolution that protects your property and minimizes your financial burden.
• Alternative solutions: We explore alternative solutions when appropriate, such as working with guests directly or seeking repair estimates, to find the most cost-effective and efficient path to resolution.