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Every guest who stays at your property cites cleanliness as a top priority. When guests check out your vacation rental property, cleanliness leaves positive reviews behind.

This article discusses the importance of cleanliness in guest satisfaction and reviews. It will examine how cleanliness impacts our booking decisions. It also highlights the ways to maintain high cleanliness in rental properties. We will explore the benefits of seeking help from professional cleaning services.

Importance of Cleanliness in Guest Satisfaction & Reviews

The American Hotel & Lodging found that 81% of guests consider cleanliness. Online marketplaces such as Airbnb hold significant concerns about cleanliness. This is because it influences the score for a host’s search ranking. Maintaining cleanliness in your vacation rental is important for attracting and retaining guests. Cleanliness has a great influence on guest satisfaction for vacation rentals. American Hotel & Lodging suggests that 78% of guests leave a positive review due to cleanliness. This shows that maintaining cleanliness is essential for receiving favorable reviews.

Cleanliness plays an important role in setting the tone for guests’ dining experience. It makes guests feel more comfortable. It also contributes to their perception of professionalism about your property. Sparkling floors and spotless bathrooms are the aspects for a positive guest experience.

Remember that cleanliness also includes proper sanitation practices in the kitchen. Tidy food preparation areas are vital for the health and safety of guests. By prioritizing cleanliness, you leave your guests with a desire to return.

Factors That Influence Guest Reviews

Many studies suggest that some key aspects influencing guest satisfaction include:

• Cleanliness of the living spaces, bathrooms, and kitchen in your property
• Fresh and hygienic linens, towels, and bedding
• No unpleasant odors within your vacation property
• Attention to detail in dusting and vacuuming of all the furniture
• Hygiene and sanitation of kitchen, laundry facility, and outdoor space like a garden

4 Ways of Maintaining Cleanliness

Establish a cleaning routine between guest stays for short-term rentals by a cleaning service. This ensures that property owners meet high standards. Provide access to all the cleaning supplies for your guests as they want to tidy up during their stay. Inspect the property for any maintenance issues on a regular basis. Also, address your guests’ concerns on a prompt basis. 

1. Keep Your Vacation Rental Clean and Functional

It’s essential to follow the best cleaning practices. This will keep your vacation rental property in top shape. Here are some tips to ensure your vacation rental property is clean and ready for your guests:

• Clean the countertops, floors, and furniture to ensure a welcoming environment.
• Pay attention to doorknobs, light switches, and remote controls for a hygienic environment.
• Use cleaning products to ensure that you have disinfected all the surfaces. This maintains a clean environment for your guests upon arrival at your property.
• Inspect and replace linens and towels on a regular basis. Make sure they are in good condition for your guests’ comfort.
• Address any leaky faucets, clogged drains, broken light fixtures, and any damaged appliances. Maintain the functionality of your short-term rental every time.

2. Get Professional Cleaning Services

Hiring a professional cleaning service can impact your guest reviews. Professional cleaners ensure a higher level of hygiene. It is important for positive guest experiences. They use their expertise and the right cleaning equipment to sanitize the property. This includes hard-to-reach areas, especially ceiling fans, behind the refrigerator, stove, and high shelves. They have equipment like vacuum cleaners, mops and buckets, cleaning solutions, and disinfectants.

In normal cases, that is often overlooked. It leads to improved guest satisfaction and positive feedback, contributing to better ratings. And it also impacts your increased bookings. Professional cleaners do ensure that your guests will appreciate the tidy look of the following items:

• Upholstered sofas
• Recliners
• Mattresses
• Dining chairs
• Area rugs
• Curtains and drapes
• Fabric-covered headboards

3. Address cleanliness concerns

Addressing concerns like stained bed sheets, dirty towels, and used blankets is important. Cleaning them on an immediate basis can impact your guests’ satisfaction. Making sure that the property is well-maintained can lead to better reviews.

When your guests do not find dirty bed sheets while checking in to your property. Ensure that all the guests stayed in rental countless times without any complaint. Before the arrival of your guests, call the staff members to check the rooms.

Do not let your guests be shocked and dismayed by uncleaned rooms. Send a staff member to change the sheets for clean ones from laundries. Sometimes, it is better to offer them a room that has been cleaned, other than an untidy one.

In rare cases, disappointed guests wind up sleeping on top of the bedding or sleeping in their car. In this way, at their departure they will write a scathing review.

4. Regular Maintenance

Regular and well-done maintenance ensures positive guest reviews for vacation rentals. This reflects the guest experience in a positive manner, leading to higher satisfaction. and better reviews. By cleaning and maintaining, you can serve a welcoming and comfortable environment.

Routine maintenance prevents larger problems with equipment, machines, and facilities. It extends their life and keeps them performing better. Routine maintenance lets the technicians “lay their eyes on” important components. They inspect the electric appliances on a regular basis. It helps them in catching any potential problems that are lurking.

Checklist for Maintenance Inspections:

• Test smoke detectors and HVAC systems (heating, ventilation, and air conditioning).
• Inspect kitchen appliances like refrigerators, microwaves, dishwashers, and coffee makers.
• Check plumbing systems for leaks and ensure windows and doors are in good condition.
• Repair broken locks, damaged frames, and ensure doors open and close smoothly.

Final Thoughts

Cleanliness influences the positive guest reviews for your vacation rental. It impacts the likelihood of positive reviews and repeat bookings. So, it is important for hosts to focus on cleanliness to ensure positive reviews.

Hosts should consider investing in professional cleaning services to thoroughly clean their upholstered sofas, mattresses, and dining chairs. These cleaning services ensure the hygienic conditions of area rugs and curtains.

Your maintenance technician should inspect the functioning of the refrigerator, microwave, and dishwasher. He should test the proper working of the washing machine, dryer, oven, TV, and coffee maker on a regular basis.